SHIPPING TERMS
Payment and Shipping
The following conditions apply:
Domestic delivery (Germany) and the following countries: USA, China.
Shipping costs (including VAT)
Domestic deliveries (Germany):
We do not charge shipping costs.
Deliveries abroad:
Packages within the EU / Switzerland, non-European Mediterranean countries, West Asia, North Africa, Canada, USA a flat rate of
EUR 25,-
Packages to the rest of the world
EUR 39.90
delivery times
Unless a different period is specified in the respective offer, the goods are delivered domestically (Germany) within 10-14 days, for deliveries abroad within 14-28 days after conclusion of the contract (if advance payment has been agreed, after the date of your payment instruction).
Please note that there is no delivery on Sundays and public holidays.
If you have ordered items with different delivery times, we will ship the goods in one shipment, unless we have made any other agreements with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.
Accepted payment options
Via PayPal checkout:
- Payment by PayPal
- Payment via PayPal Express
- Payment with credit card
- Payment by Sofort/Sofortüberweisung - Payment by giropay
Over Paypal:
- Payment by PayPal
- Payment by PayPal Express credit card
- Payment with credit card
About Stripe:
- Payment by Sofort/Sofortüberweisung
- Payment by credit card (via Klarna)
- Payment with credit card
- Payment by giropay
- Payment via Apple Pay
If you have any questions, you will find our contact details in the imprint.
FAQ
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Can I add images, videos or GIFs to my FAQ?Yes. To add media, follow these steps: Go to app settings. Click on "Manage FAQ". Create or select a question to add media to. When editing your answer, click the image, video, or GIF icon. Add media from your library and save this.
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How do I add new Questions & Answers?To add a new FAQ, follow these steps: Click on the "Manage FAQ" button. Then, in your site dashboard, click on "Add" and select the "Question & Answer" option. Each new question & answer should be assigned to a category. Save and publish them. You can edit, rearrange and select different categories of your FAQ at any time.
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How do I remove the "FAQ" title?You can manage the title in the app's Settings tab. If you don't want to show the title, simply deactivate the title under "Show info".
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What is an FAQ section?An FAQ section answers frequently asked questions about your business, e.g. "Where can we deliver?", "What are the opening times?" or "How do I book a service?". With FAQ you make it easier for visitors to navigate on your website and at the same time improve your SEO.